1x Customer Support (PART TIME)

We are seeking a part‑time Logistics Support Officer to manage support tickets, track freight movements, and coordinate with Australian customers, carriers, and internal stakeholders. The role involves resolving delivery issues, escalating urgent matters, and maintaining accurate records while ensuring clear and professional communication. Candidates should have prior experience in customer service, administration, logistics, or transport operations, with strong attention to detail and the ability to work independently.

Key Responsibilities

• Monitor and manage logistics support tickets within the company’s ticketing system.
• Update ticket statuses, notes, and resolutions accurately and in a timely manner.
• Track freight movements and investigate delivery or collection issues.
• Liaise with Australian customers, carriers, drivers, and internal stakeholders regarding shipment updates.
• Escalate urgent operational iss...