2125 - Field Technical Support Engineer

About ALTEN Mexico

We are ALTEN Mexico , an engineering company that provides specialized solutions for engineering, technology, and product development projects. We support leading OEMs in the automotive industry by providing high-level technical expertise across product development, quality, diagnostics, and aftersales operations.

Role Summary

As a Field Technical Support Engineer at ALTEN Mexico, you will provide expert-level technical support for complex automotive issues , acting as a key technical reference for diagnostics, investigation, and resolution of difficult vehicle repair cases.

Key Activities

• Provide guided expert-level diagnostics to support accurate and timely vehicle repairs.
• Analyze, document, and report technical faults identified in vehicles and diagnostic tools.
• Evaluate support cases related to customer complaints, prior repairs, warranty history, and software sta...