2nd and 3rd Level IT Support Technician

We are looking for a Level 2 / Level 3 IT Support Technician to join our IT team in a fully remote role . The position provides advanced technical support to internal users across different countries and global regions, while also contributing to system administration and network operations to ensure stable and secure IT services.

Due to the international scope of the role, working hours are not fixed and may include evening, night, weekend, or rotating shifts , depending on the regions being supported.

YOUR TASKS

Key Responsibilities

• Provide Level 2 and Level 3 IT support to internal users via ticketing systems, email, and remote support tools.
• Support users located in multiple countries and time zones.
• Diagnose and resolve advanced hardware, software, operating system, and connectivity issues .
• Perform system administration tasks , including user env...