Job Description


2nd Line IT Support Engineer (Contract)

Contract Length: 3 Months
Location: Basingstoke
On Site Requirements: Hybrid
Full time working Monday to Friday

You'll join a small, proactive team, so a positive attitude, strong communication skills, and the ability to build good customer relationships are essential. Occasional travel to client sites is required.

Key Responsibilities

  • Resolve support tickets via phone, email, remote tools and onsite visits

  • Maintain secure and compliant end‑user devices

  • Manage backups and monitoring tools

  • Onboard new customers

  • Deliver M365 modern workplace solutions (SharePoint, Teams, Intune, Defender, Entra ID)

  • Support infrastructure upgrades

  • Build and configure laptops/desktops

  • Create and maintain documentation

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