Job Description
Advance your career with Access Credit Union as a Member Solutions Centre Representative I, delivering quality financial service. Be the key communication link between members and the credit union.
As a Member Solutions Centre Representative I, you'll handle inquiries, process transactions, and promote services effectively. Your role is crucial in maintaining a welcoming environment and enhancing member relationships through various communication methods. A proactive sales approach will help you meet business objectives while ensuring compliance with all necessary policies.
Key Responsibilities:
• Serve as the first point of contact for member inquiries
• Resolve issues via telephone, chat, and email communication
• Advise and cross-sell financial services and products
• Adhere to credit union security and risk management policies
• Collaborate with teams for seamless member assistance
Requirements:
• Grade 12 diploma or equivalent
• Minimum 1 year of cust...
As a Member Solutions Centre Representative I, you'll handle inquiries, process transactions, and promote services effectively. Your role is crucial in maintaining a welcoming environment and enhancing member relationships through various communication methods. A proactive sales approach will help you meet business objectives while ensuring compliance with all necessary policies.
Key Responsibilities:
• Serve as the first point of contact for member inquiries
• Resolve issues via telephone, chat, and email communication
• Advise and cross-sell financial services and products
• Adhere to credit union security and risk management policies
• Collaborate with teams for seamless member assistance
Requirements:
• Grade 12 diploma or equivalent
• Minimum 1 year of cust...
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