Accommodation account manager - (Barcelona)

Empresas: B Network Who we are? bnetwork is a Specialist SaaS accommodation management company based in Barcelona, Cannes, London, Paris, Vienna & Singapore. we have been managing complex hotel & accommodation management services for large citywide events (congresses, exhibitions, festivals, trade fairs etc.) across Europe since 2004. Our account manager ensures the operational management of the services offered to the participants of the events, on behalf of the organizers. It attends to their requests, guarantees the quality of bookings and ensures the satisfaction of end customers. Work collaboratively with hotel partners and internal teams. Main responsibilities Booking management and relationship with participants Manage participants' accommodation requests. Respond to specific requests (modifications, special requests, reminders). Propose solutions adapted to each customer profile, in relation to the available offer. Issue commercial proposals according to the project. Project mo...