Job Description

GENERAL STATEMENT OF RESPONSIBILITY:  Responsible for the timely and accurate processing of client requests and the completion of supportive functions in Toxicology Client Service within established Service Level Agreements.

ESSENTIAL FUNCTIONS: 

Level 1

  • Process and complete all in-coming general supply order requests (billable/non-billable)
  • Use order review tool to evaluate and adjust supply quantity requests.
  • Email order confirmations to requesting clients.
  • Research and resolve order related issues.
  • Communicate to department management processing delays and/or supply issues impacting clients and department service level agreements.
  • Handle incoming phone calls/emails and respond to client inquiries and requests in a timely, friendly and helpful manner.
  • Properly handle email requests and notations in Customer Service Module in accordance with CSM Quality Guidelines
  • Properly log calls in C...

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