Accounting Support Specialist

Make an impact to our client‑focused teams as an Accounting Support Specialist. This diverse team of specialists works as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French‑speaking team members to work efficiently and effectively.

Responsibilities

• Provide technical and escalation support for assurance application software
• Assess incoming requests and resolve or elevate issues promptly
• Build strong professional working relationships with various stakeholders and team members
• Document troubleshooting steps, resolutions, and workarounds in the knowledge base
• Assist in preparing release notes, training materials, and user‑focused documentation
• Develop a strong understanding of application functionality from the user’s perspective to improve business processes
• Identify recurring issues and collaborate with development or product teams to improve system s...