Administrative Support Executive

Join our team for a dynamic role with an outsourced project. We are seeking a dedicated and detail-oriented individual to support the organization's customer experience operations, system administration, and departmental administrative functions.

Key Responsibilities:

• Support the administration of the organization's customer satisfaction portal and customer experience dashboards
• Process new user account creation and amendments to existing user access
• Maintain supporting documentation related to new user onboarding and access changes
• Assist in the preparation of monthly user access audit reports
• Support basic troubleshooting and resolution of the portal's access-related issues
• Perform basic customer satisfaction analysis using Power BI, Excel, or AI tools to support monthly and quarterly reporting
• Liaise with internal stakeholders to gather inputs related to customer exper...