Job Description
Position Title
Advisor, Guest Experience
Company
CMH Heli‑Skiing & Summer Adventures
Reports To
Manager, Guest Experience
Location
Banff, Alberta
Job Status
Full‑time, Year‑Round
Position Overview
The Guest Experience Advisor plays a pivotal role in delivering world‑class, anticipatory service for our guests. This position is responsible for cultivating strong long‑term relationships, driving year‑over‑year bookings, and ensuring every guest feels valued, understood, and exceptionally cared for. As ambassador of CMH, the Guest Experience Advisor provides highly personalized support from initial booking through first travel experience to ongoing, post‑travel engagement and retention, ensuring that every touchpoint reflects our commitment to elevated service and unforgettable mountain experiences.
Essential Duties and Responsibilities
- Build strong, trust‑based...
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