Agent, Accounts Receivable Mid-Range

Essential Duties and Responsibilities: Include the following and any other duties that may be assigned.

• Answer calls professionally
• Notify customers of current and past due account delinquencies
• Collect current and past due payments from customers over 29 days past due
• Arrange for past due repayments and arrange future payment schedules
• Demonstrate proficiency in using skip tracing tools, software and training aids to assist customer
• Analyze customer account to make the best decision to assist the customer
• Handle and resolve customer complaints and escalate where necessary
• Demonstrate daily compliance of FDCPA, FCRA, and SCRA compliance guidelines
• Follow up customer calls where necessary
• Maintain workstation
• Turn work-station on at the beginning of the shift and off at the end of the shift
• Comply with all of the established policies (General, Security of Inform...