Agentic AI – Customer Success

Role Summary

Agentic AI – Customer Success / Enablement – Hybrid role based in Madrid, candidate should be ok to visit office 1-2 times in a month.

We are looking for a technical, customer‑facing professional with hands‑on experience in Agentic AI who can act as an enabler for clients and internal engineering teams . This role combines customer success , AI/ML fundamentals , and engineering workflows to drive adoption, troubleshooting, and continuous improvement of an internal Agentic AI platform.

Key Responsibilities

• Act as a technical enabler for customers adopting Agentic AI , supporting use cases such as agent design, fine‑tuning, debugging, and troubleshooting.
• Serve as the first point of contact for engineering teams using the internal Agentic AI platform .
• Help clients and internal teams understand, design, fine‑tune, and build AI agen...