Job Description

Shopee is looking for a Return & Refund Knowledge Management & AI Enablement Specialist in Kuala Lumpur. This role is essential for driving the governance and optimization of return processes while integrating AI tools and developing comprehensive training materials. The ideal candidate should have significant experience in returns operations and knowledge management to ensure the efficiency of operational teams.

The position requires a Bachelor's degree in Business Administration or a related field along with 3-6 years of relevant experience. Join Shopee to contribute to improving our returns and refunds framework!

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