Analyst

Job description Role & responsibilities We are actively looking for Voice Customer Operations for international client Candidate should have excellent communication skills Graduate Experienced/Fresher Flexible to work in 24*7 shifts Work from Office Profile Five Days working Additional night shift allowance upto 3000/- per month Cab facility is available Free insurance coverage of 1 Lakh medical, 3 Lakh accidental & 5 Lakh group term Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, a...