Application Support Analyst - 26194

Application Support Analyst - 26194

Madrid, Spain

Shift: 9 AM–6:30 PM CEST (Mon–Thurs), 9 AM–3:30 PM CEST (Fri)

The Team

As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving user issues and will have the opportunity to work on cutting‑edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.

Performance Objectives

• Provide front‑line support for software applications via email, phone, and video call within organization‑level agreements.
• Troubleshoot UI and API issues, collaborating with users to resolve problems efficiently and escalating when necessary.
• Maintain organized records of customer requests with accurat...