Application Support Analyst (Mississauga)

Job Role

Application Support Analyst

Job Location

Mississauga, Ontario

Job Description

We are seeking an experienced Application Support Analyst with strong technical and communication skills to provide 24/7 support for our core record‑keeping system. The candidate will investigate high‑priority tickets, deliver timely updates to clients, and collaborate with internal and external stakeholders to resolve issues.

Key Responsibilities

• Investigate and resolve high‑priority tickets, providing timely updates to clients.
• Provide on‑call support and work shifts, including weekends for product releases.
• Support month‑end and year‑end batch processing as per schedule.
• Communicate directly with end‑user clients regarding application and system issues.
• Analyze database logical and physical structures and test stored procedures, functions, and triggers.
• Create and maintain Query SQL and...