Application Support Engineer

**Responsibilities**
- Manage incidents in ServiceNow, including both automated alerts and user-submitted requests
- Follow workflows and procedures documented in Confluence to resolve issues effectively
- Communicate with external users and escalate cases to clients as needed
- Validate data from financial institutions, demonstrating knowledge of macroeconomic categories
- Handle sensitive information while adhering to demanding SLA requirements
- Participate in Incident and Change Management processes to ensure smooth operations
- Maintain and update necessary documentation to support ongoing processes
- Address critical escalations and manage complex, non-routine support requests
**Requirements**:
- At least two years of experience in Application Support roles
- Experience with ticketing systems such as ServiceNow
- Strong communication skills to effectively interact with external users
- Understanding of ITIL practices and meth...