Application Support Engineer

Position Overview We are looking for a dedicated application support engineer to provide technical support and ensure timely resolution of user issues. The role involves monitoring system, handling service requests, troubleshooting of incidents and escalating the incident if required. Key Responsibilities Serve as the first point of contact for IT support via phone, email, or ticketing system Log, categorize, and prioritize incidents and service requests Troubleshoot application related issues. Monitor system alerts and scheduled jobs Follow standard operating procedures (SOPs) and knowledge base articles Ensure incidents are resolved within SLA timelines Perform incidents escalation if required Maintain proper documentation of tickets and resolutions Provide regular status updates to users Perform any other ad-hoc tasks assigned by the reporting manager Required Skills and Qualifications Diploma / Bachelor's degree in IT, Computer Science, or related field At least 3 years of experien...