Application Support Specialist

The Application Support Analyst provides advanced support for clinical and business applications.

Key Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst‑led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow‑ups and communicating project status.
• Gain proficiency in clinically integrated hospital and physician office workflows (both...