Job Description
Elevate your technical career as an Applications Specialist with Bell Canada. Engage in resolving customer solution issues and implementing innovative service improvements.
Bell Canada seeks an Applications Specialist with a minimum of three years in a relevant role to enhance contact center solutions. This role requires hands-on experience with platforms like Genesys Cloud and Verint, alongside technical problem-solving and proactive application support. Join a collaborative team that values innovation and stability in service.
Key Responsibilities:
• Implement solutions to improve customer service
• Troubleshoot technical issues for solutions
• Prevent downtime in Contact Center applications
• Foster customer loyalty through effective support
• Collaborate with partners to ensure service availability
Requirements:
• At least 3 years of relevant technical experience
• Experience with Genesys Cloud, Cisco, and Avaya
• Strong understanding of network sys...
Bell Canada seeks an Applications Specialist with a minimum of three years in a relevant role to enhance contact center solutions. This role requires hands-on experience with platforms like Genesys Cloud and Verint, alongside technical problem-solving and proactive application support. Join a collaborative team that values innovation and stability in service.
Key Responsibilities:
• Implement solutions to improve customer service
• Troubleshoot technical issues for solutions
• Prevent downtime in Contact Center applications
• Foster customer loyalty through effective support
• Collaborate with partners to ensure service availability
Requirements:
• At least 3 years of relevant technical experience
• Experience with Genesys Cloud, Cisco, and Avaya
• Strong understanding of network sys...
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