Apprentice Customer Support Advisor

Apprentice Customer Support Advisor

Location: Civic Centre, Pontypool

Salary: Apprenticeship rates or National Minimum Wage dependent on age. Contractual hours: 37. Basis: Apprenticeship Package. Fixed term: 2 years.

Date posted: 12/06/2026. Job reference: REQ .

Job description

Fixed term for 2 years.

Are you passionate about helping people and keen to start a career in customer service? We’re looking for a friendly and motivated Apprentice Customer Support Adviser to join our team.

In this role, you’ll be the first point of contact for customers and visitors , providing frontline support across our Customer Care Centres and main switchboard. You’ll help customers with enquiries, process payments, and ensure everyone receives a positive, professional service.

What you’ll do

• Welcome customers and visitors, providing information and guidance
• Handle face‑to‑face and telephone...