Assessing Support Officer

The role
As our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.
You will:

• Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system
• Maintain consistent & proactive communication with customers, repairers and tow operators,identifying and appropriately acting on instances of customer dissatisfaction
• Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions
• Facilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer network
• Effectively manage all aspects of r...