Assistant Guest Experience Manager

Job Summary

In accordance with the policies, procedures, and standards of The Lind Hotels, under the supervision of the Director of Guest Experience, the Assistant Guest Experience Manager is responsible for the well-being of all guests and staff during their time at the hotel. The successful candidate will maintain a high level of host presence throughout the property and ensure the overall smooth running of the hotel at all times when on duty.

As a key member of our upcoming property's team in Coron, this role combines refined luxury guest relations with essential overnight operational oversight and revenue auditing.

Essential Duties & Responsibilities

• Deal with complaints quickly and efficiently to find suitable solutions to any problems that may arise; communicate issues with colleagues in a constructive and clear manner.
• Ensure guest queries are dealt with in a helpful and pr...