Assistant Manager BPO Operations

Abacus has been at the forefront of delivering innovative business solutions for nearly 35 years, empowering organizations to turn their visions into reality. With a strong emphasis on industry‑specific solutions and technology‑driven delivery, we are dedicated to helping our clients achieve leadership in their sectors. Our commitment to embracing change with vision, courage, and integrity makes us a trusted partner for our clients.

Position: Assistant Manager BPO Operations

Job Description

Team Leadership and Management

• Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
• Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
• Ensure effective resource planning, staffing, and allocation to meet client needs and operational req...