Job Description

Who we are

About this Role


We are seeking an Application Support Specialist to manage Level 1 (L1) application support activities for VFIE across all VOIS global locations. The individual will be responsible for ensuring the stability and health of critical systems, providing first-line support, and collaborating with cross-functional teams to resolve incidents and maintain seamless business operations. This role involves working in a distributed, 24x7 production support environment, including on-call responsibilities.

What you will do


  • Deliver L1 application and production support, ensuring system uptime and minimising service disruptions.
  • Perform daily health checks on various systems, proactively identifying and escalating issues to relevant teams.
  • Participate in rotation shifts, including on-call support, to provide continuous coverage.
  • Communicate system health status...

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