Job Description

About the job Assistant Manager/ Senior Assistant Manager_Service Transformantion Job Responsibilities Service Transformation & Process Improvement
  • Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
  • Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
  • Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
  • Enhance existing quality and service initiatives for clinics and wards, including updating of patient education materials.
DigitalInnovation & Technology Adoption
  • Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.
Stakeholder Engagement & Cha...

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