Assoc., Expérience client

Job Description

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend tailored banking solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities when necessary.
• Meet assigned goals and business objectives by promoting banking solutions and completing processes in a timely and accurate manner.