Associate Customer Service Representative

**Job Summary:**

**· Proactive Tactical Service Support**
o Quoting (Price, MPQ, MOQ, Lead Time, stock availability, no bids)
o Order Entry & maintenance (Reschedule & cancellation)
o Delivery improvement, shipment follow up and shipment tracking.
o Daily interface with customers (Phone, fax, email, Customer WEB)
o Part # cross references maintenance
o Manage customer requirement to meet Global OTD target.
o Device activity requests (status change)
o RMR processing
o Maintain customer profiles.

**· Proactive Customer Relationship Management**
o First point of contact for sales & customers
o Primary supply chain interface to sales & customers
o Customer business issues
o Customer visits, meetings, conference calls
o Relationship development

**· Customer Advocacy/Problem Resolution**
o Initiate customer escalations.
o Understanding of Customer...