Job Description
JOB FUNCTION:
At UL, customers are core, and as a result, all responsibilities will center around improving the
customer experience. In the role of Associate Customer Service Representative, you will serve as the link between UL Solutions software products and the customer, operating as the face of our company. This position directly impacts customers’ lifetime happiness and retention. You will provide distinctive service and product assistance to help our customers run a better business using our software. This position reports to the Customer Service Supervisor.
JOB RESPONSIBILITIES:
• Help Desk and Troubleshooting:
o Engage with customers through multiple channels, such as email, phone, chat, and
sms to manage customer relationships and to ensure execution of customer
requests
o Provide assistance to existing customers at critical times of the year. May support
multiple products and technology.
o Identify and clarify issues while working coll...
At UL, customers are core, and as a result, all responsibilities will center around improving the
customer experience. In the role of Associate Customer Service Representative, you will serve as the link between UL Solutions software products and the customer, operating as the face of our company. This position directly impacts customers’ lifetime happiness and retention. You will provide distinctive service and product assistance to help our customers run a better business using our software. This position reports to the Customer Service Supervisor.
JOB RESPONSIBILITIES:
• Help Desk and Troubleshooting:
o Engage with customers through multiple channels, such as email, phone, chat, and
sms to manage customer relationships and to ensure execution of customer
requests
o Provide assistance to existing customers at critical times of the year. May support
multiple products and technology.
o Identify and clarify issues while working coll...
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