Associate Delegate Relations Manager (Toronto)

Job Description

This role is based in our Toronto office and is primarily concerned with selling delegate places over the phone on to our events and training courses which we run globally. The products we sell are both physical and digital, with the latter becoming an ever-increasing part of our offering.

The Associate Delegate Relations Manager is expected to advise customers on the range and suitability of the events and courses that we run across several industries, and on any additional services offered. Any sales made must reflect the training needs of the customer, while also considering the overall business strategy with the aim of maximising long‑term revenue. The role also includes identifying cross‑selling opportunities, understanding the client’s needs and providing them with information about live and future events in their relevant portfolio. It is essential to build and maintain strong relationships with new and existing clients through excellent cus...