Associate Director, Training and Quality

Qualifications

• Proven leadership in Training & Quality, strong stakeholder management, data driven decision making, and the ability to translate strategy into operational execution at scale.
• Demonstrated ability to lead enterprise level Training & Quality functions supporting thousands of headcounts and multiple concurrent programs across geographies.
• Experience with transformation initiatives (e.g. AI enabled learning, automation), client facing exposure, and change management, highly preferred.
• Strong analytical skills.

Job Description

• Single point of contact for Clients as well as Concentrix leaders for Training and Quality.
• Driving execution and consistency in Concentrix Training and Quality Framework.
• Drive Tech Infusion of Concentrix tools.
• Support seasonal / growth ramps.
• Governance of performance.
• Client Engagement through Workshops.
• Re...