Job Description

We are seeking a motivated and hands-on Associate IT Manager to support and lead day-to-day IT operations while developing and mentoring a team of IT Technicians. This role is ideal for someone with a strong technical support background who is ready to take the next step into leadership, training, and operational management.

The successful candidate will combine technical expertise with strong communication and coaching abilities to ensure efficient IT support delivery, continuous team development, and excellent service across the organisation.

Key Responsibilities

Team Leadership & Technician Development

  • Lead, support, and mentor IT Technicians in daily operational activities
  • Deliver ongoing coaching and training to improve technical knowledge, troubleshooting capability, and customer service skills
  • Assist in developing support staff
  • Promote best practices, accountability, and continuous improvement wi...

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