Associate Manager - Customer Service North America

As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus on order management, order quoting, processing, fulfillment and review. You will oversee the customer service activities for a local branch, typically with up to 10 direct and / or indirect reports and / or no Regional Hub or Distribution Center responsibilities and/or no Operations PNL. You will establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. You will monitor and measure service metrics, utilizing data to identify trends and opportunities. You will work collaboratively with the Sales Manager to develop, implement, and refine standards, improvements, or process changes, as well as provide reporting and recommendations for enhancements to products or services based on customer feedback and requests.

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