Job Description

FUNCTIONAL TITLE Support Analyst

Location: Pune

Type: Permanent

Corporate Level: VP/Associate

 Job Description

We’re looking for a customer-focused Support Analyst/Site Reliable Engineer to provide technical assistance and issue resolution for our internal users. You’ll act as a first line of support, triaging issues, documenting resolutions, and collaborating with engineering teams to improve system reliability.

 Key Responsibilities

  • Respond to support requests and diagnose issues across applications and services
  • Escalate complex problems to engineering teams with clear documentation and context
  • Maintain internal knowledge bases, FAQs, and support documentation
  • Communicate empathetically and effectively with users, ensuring timely follow-up
  • Collaborate with developers and QA to identify root causes and improve system stability

    • Skills & Experience

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    Job Details

    Location
    pune, maharashtra, India
    Job Type
    Full-time
    Category
    Other-General
    Posted Date
    June 10, 2026
    Deadline
    July 20, 2026