Job Description
- Act as the first point of contact for IT Systems/Software/Support, and administer IT service requests
- Provide day-to-day IT support to employees across the company (including Singapore, regional offices, and retail stores in the Asia Pacific), via phone, email, remote, and face-to-face
- Provide technical support to End-User-Computing, server, network, and/or cloud infrastructure, as well as perform regular upgrades to ensure systems are updated
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Manage the installation and maintenance of hardware & software, including computers, laptops, printers, mobile devices, projectors, interactive screens, etc
- Deployment of Operating systems, software applications, and patches on End-User Computing
- Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary
- Recommend solutions and ensure that IT iss...
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