Associate Systems Engineer - Change / Incident Management (SRM)

Position Overview

The Associate Systems Engineer performs routine systems related activities. He/She ensures systems operate in a manner that meets business needs and system improvements are successfully implemented. Assists with implementing remedial actions in the event of system failures or breakdowns. Maximises service uptime, maintains system backups, manages service licensing and maintains security standards. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Exhibits excellent attention to detail and is meticulous in the execution of tasks assigned and has a passion for problem-solving and relishes the opportunity to take on new challenges. Able to communicate effectively and displays high levels of service standards.

• Solid understanding of IT infrastructure, in-depth knowledge of observability and experience in querying IT operations logs & metri...