Job Description

Description and Requirements

Role Overview

This role focuses on driving data-driven transformation across IT operations by leveraging advanced analytics, machine learning, and Generative AI.

You will play a key role in improving service quality, enhancing the digital employee experience (DEX), and enabling smarter decision-making through data and AI-driven insights.

Key Responsibilities

  • Apply data analytics, predictive modeling, and observability to support continuous improvement across IT operations
  • Transform operational data into actionable insights and recommendations to drive decision-making
  • Enhance Digital Employee Experience (DEX) through proactive, AI-driven issue identification and service improvements
  • Develop and implement Generative AI solutions conversational AI, knowledge automation) to optimize user journeys
  • Design, build, and maintain machine learning models...

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