Avp – Shared Services

- Manage daily soft services operations including housekeeping, pest control, waste management, landscaping, and reception support - Ensure service delivery meets SLA, KPI, and JLL quality standards - Conduct regular site inspections and service quality audits - Identify service gaps and implement corrective and preventive actions - Supervise and coordinate with vendors and outsourced service providers - Monitor vendor performance and conduct periodic performance reviews - Manage housekeeping teams and support staff productivity - Ensure compliance with health, safety, and environmental regulations - Maintain service logs, inspection reports, and compliance documentation - Handle pest control scheduling and maintain treatment records - Act as primary client contact for soft service-related issues - Address client complaints and ensure timely resolution - Prepare and present service performance reports to stakeholders - Track inventory of consumables such as cleaning materials and suppl...