Job Description

Qualifications

  • Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related
  • Experience in dealing with customers during problem resolution and operating efficiently under pressure
  • Understanding of distributed and service-oriented architectures
  • Understanding of TCP/IP networking and troubleshooting
  • Proficiency with MS Office, SQL and CloudWatch

Responsibilities

  • Triaging emergent issues using a ticketing system
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
  • Providing updates on the overall health of company functions
  • Working with cross-functional teams both internal and external
  • Following standard procedures for proper escalation of unresolved issues to the appropriate teams
  • Adhering to SLAs for specific issues with respect to the severity of the issue
  • Providing prompt and...

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