Backoffice Representative

**About Evolve CX**:
At **Evolve CX**, we're redefining what it means to deliver customer experience.
We partner with startups that are revolutionizing their industries — and we do it with heart, data, and innovation.
We're not a traditional call center; we're a team of problem-solvers who love challenges and thrive on excellence.
***What you'll do**:
As part of our **Backoffice Investigations** team, you'll be responsible for:
- Reviewing and investigating **unrecognized or disputed charges** reported by clients.
- ** Analyzing customer activity and patterns** to detect and prevent potential fraud.
- Documenting findings and **updating results in the CRM system** to ensure accurate case tracking.
- Collaborating with other internal teams to resolve cases efficiently and ensure client satisfaction.
- Providing clear and concise summaries of each investigation.
***What we're looking for**:
- Detail-oriented, analytical mindset, and stro...