Job Description

Post 1: Infrastructure & Production Support Engineer (L1) Job Responsibilities

  • Provide 24x7 L1 production support for core banking applications to ensure high availability and minimal downtime.

  • Coordinate and support scheduled infrastructure maintenance activities.

  • Manage the implementation of new application releases in strict adherence to established release management workflows and best practices.

  • Manage and resolve production issues in a timely manner, ensuring strict compliance with business Service Level Agreements (SLAs).

Job Requirements

  • Education: Degree or Diploma in Computer Science, Information Technology, Electronic Engineering, or a related discipline.

  • Experience: 1 to 3 years of hands-on experience in IT production support, preferably within banking, financial services, or a highly regulated enterprise environment.

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