Job Description
Customer Service Representative – Technical Account
Location: Davao City (Onsite)
Company: Caldwell Communication
Job Overview
Caldwell Communication is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a Technical Account. The role involves providing accurate information, resolving customer concerns, and delivering excellent service across various communication channels. This position is ideal for individuals who are eager to develop their skills in a dynamic and fast-paced environment.
Key Responsibilities
Handle customer inquiries via phone, email, or chat in a professional manner
Provide accurate and timely information regarding products, services, and processes
Troubleshoot basic technical concerns and guide customers through resolutions
Maintain detailed and accurate records of customer interactions
Escalate complex issues...
Location: Davao City (Onsite)
Company: Caldwell Communication
Job Overview
Caldwell Communication is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a Technical Account. The role involves providing accurate information, resolving customer concerns, and delivering excellent service across various communication channels. This position is ideal for individuals who are eager to develop their skills in a dynamic and fast-paced environment.
Key Responsibilities
Handle customer inquiries via phone, email, or chat in a professional manner
Provide accurate and timely information regarding products, services, and processes
Troubleshoot basic technical concerns and guide customers through resolutions
Maintain detailed and accurate records of customer interactions
Escalate complex issues...
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