Bilingual Customer Care Representative Concord

Elevate customer service at RONCO as a Bilingual Customer Care Representative in Concord, ON. Fluent in Spanish and English, you'll handle inquiries with professionalism across various channels.
In this full-time role, you will support customers by addressing inquiries and providing accurate information about products and services. Your responsibilities include managing calls, emails, and chats while fostering strong relationships with clients. You will also handle customer orders, promote products, and maintain accurate records in the ERP system to ensure a seamless customer experience.
Key Responsibilities:
• Respond promptly to customer inquiries via phone and email
• Investigate and resolve product and policy questions
• Input customer orders accurately into the ERP system
• Promote and upsell company products through effective communication
• Prepare product information, quotes, and support materials
Requirements:
• Fully bilingual in English and Spanish...