Job Description
Bilingual Customer Service Representative (French/English)
Location: Calgary, AB
Schedule: Monday to Friday | 8 hours/day | 100% in-office
Job Type: 12-month contract | Full-time
Key Responsibilities
- Coordinate, create, and respond to CRM activities related to existing accounts and new account setup, including pricing and tax exemptions
- Create and maintain customer master data in D365 CRM for Sales and Credit teams (Direct Sales, Retail, Wholesale Distributors, and fuel card accounts)
- Collaborate with cross-functional teams including Sales, Marketing, Distribution, Asset Management, Credit, and Invoicing to support account setup and ongoing customer needs
- Ensure the accuracy, security, and reliability of customer and fuel supply information
- Generate reports based on customer needs and provide recommendations and best practices for utilizing product management platforms
Qualifications
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