Bilingual Customer Service Representative

Bilingual Customer Service Representative - Remote

Monday to Friday 11:30am to 7:30pm (EST) / 12:30pm to 8:30pm (AST)

Key Hiring Questions

• Do you have experience working in a customer service role?
• Are you comfortable spending the majority of your day on the phone?
• Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and Field Service Technicians have all of the required details to provide top‑notch service to our customers.

Key Responsibilities

• Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction.
• Ensure issues are thoroughly investigated and determine appropriate ac...