Bilingual Customer Support Administrator

Techo-Bloc is seeking a Bilingual Customer Support Administrator to enhance customer experience and support internal teams across North America. This role requires efficient communication and top-notch organization skills.
As a vital link between customers and operational teams, you'll manage inquiries, coordinate resources, and ensure smooth customer communication. The ideal candidate thrives in a structured, fast-paced environment, displaying strong ownership and problem-solving abilities to manage requests effectively.
Key Responsibilities:
• Respond to customer inquiries via phone and email
• Coordinate requests to the right internal teams
• Maintain accurate customer records in systems
• Track and monitor the completion of customer requests
• Support field service visit scheduling as necessary
Requirements:
• Bilingual in French and English
• Strong customer-first mindset with ownership attitude
• Proven conflict resolution skills in customer inter...