Bilingual Customer Support Associate

Bilingual Customer Service Associate

Tech Mahindra - Canada (Remote)

Responsibilities

• Communication with customers by voice and email to provide information about products and service offerings
• Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolution of customer disputes or billing complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Investigation results and any planned adjustments.
• Use assertiveness and negotiation skills when handling customer cancellation requests.
• Escalation of unresolved customer complaints to designated departments for further investigation.