Job Description

Description

for Quality Analyst
As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. 

Compensation & Benefits

  • Base Salary: €1,400 gross per month

  • Health: Private Health & Life Insurance plan

  • Transportation Allowance: €65 gross per month

  • Meal Allowance: €85 net per month

    • Roles and responsibilities:
    Audit calls/interactions/transactions for aligned Teammates
    Coach Teammates for performance improvement (campaign specific) 
    Report performance for an aligned span on a daily/weekly/monthly basis
    Provide inputs and basis audits for briefings and training which need identification 

    Partner with Team Leaders (TLs) in leading team meetings for metr...

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