Bilingual Spanish-English Customer Service Representative

UnifyCX is looking for an extraordinary Bilingual Spanish-English Customer Service Representative to join our motivated and ambitious team.

What Will You Do?

We are looking for proactive and results‑oriented Bilingual Spanish - English Customer Service Representatives to join our team. In this vital role, you will focus on building strong relationships with our Spanish‑speaking customers by addressing their concerns, providing solutions, and ensuring a high‑quality customer experience. Your ability to communicate effectively in both Spanish and English will play a crucial part in enhancing customer satisfaction, promoting service loyalty, and reducing churn.

• Engage with Spanish‑speaking customers to understand their concerns and provide solutions that encourage continued use of our services.
• Effectively handle escalated issues in both Spanish and English, offering prompt and satisfactory resolutions to build customer trust and loy...