Job Description
Acturis seeks a Bilingual Technical Support Analyst to enhance our French-Canadian market presence. Support users, resolve issues, and receive structured feedback in a hybrid work environment.
As a Technical Support Analyst at Acturis, you will primarily address inquiries in English while gradually incorporating French. You will apply structured problem-solving skills and assist clients in utilizing our configurable insurance system. This role offers significant early responsibility, alongside regular performance reviews to foster personal development within the company.
Key Responsibilities:
• Resolve technical user issues and customer inquiries
• Support clients in both English and French
• Demonstrate application functionality to clients
• Gather input for system improvements and new features
• Collaborate with teams testing new system releases
Requirements:
• Fluent in English and French
• Strong problem-solving capabilities and tech-savviness
• Eff...
As a Technical Support Analyst at Acturis, you will primarily address inquiries in English while gradually incorporating French. You will apply structured problem-solving skills and assist clients in utilizing our configurable insurance system. This role offers significant early responsibility, alongside regular performance reviews to foster personal development within the company.
Key Responsibilities:
• Resolve technical user issues and customer inquiries
• Support clients in both English and French
• Demonstrate application functionality to clients
• Gather input for system improvements and new features
• Collaborate with teams testing new system releases
Requirements:
• Fluent in English and French
• Strong problem-solving capabilities and tech-savviness
• Eff...
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